Privacy Policy
Last updated: October 2026
Missing From Syria ("MFS") is committed to protecting the privacy of all individuals who use our platform, including reporters, families of missing persons, volunteers, and visitors. Voices of the Missing Ltd is a registered Australian not-for-profit company (ACN 701 506 612, ABN 70 701 506 612). It is also a registered charity with the Australian Charities and Not-for-profits Commission (ACNC). The registries and the records they hold are operated under Australian law.
Information We Collect
We collect information that you voluntarily provide when submitting a missing person report (reporter name, email, phone, relationship), registering as an MFS Agent (name, email, location, alert preferences), submitting a tip (optional contact information, sighting details), or volunteering (name, email, skills, availability).
How We Use Your Information
Your information is used to verify and process missing person reports, send alert notifications to registered agents, communicate with you about your submissions, and improve our platform and services.
Information Sharing
We do not sell, trade, or rent your personal information. Reporter contact details are never published. Missing person information is published only after review and with reporter consent. We do not act on authority requests on our own initiative: we share a family's case information with an authority only when that family explicitly asks us to and tells us what may be shared, and reporter and tipster identities are never disclosed. Where a case is documented from a family's own public appeal, we publish only what the family has already made public, and the family may ask us to correct or remove it at any time. We use Google Ads to measure which of our search ads help people reach us. If you accept cookies, Google may set a cookie to record that a visit came from one of our ads; if you decline, no advertising cookies are set. We never send Google names, contact details or case information, we do not use ad personalisation or remarketing, and the advertising tag is never loaded in the volunteer portal or staff areas.
Data Security
We implement appropriate security measures to protect your personal information, including encrypted data transmission, secure database storage, and restricted access to personal data.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@missingfromsyria.org.
Contact Us
For privacy-related questions or concerns, please contact us at privacy@missingfromsyria.org.